At Own Silent International Limited, we take pride in crafting custom-made products tailored specifically to your order. Because each item is made just for you, we do not accept returns. However, we understand that sometimes issues can arise during shipping, and we're committed to ensuring you receive your products in perfect condition.

- All of our products are custom-made to your specifications. Therefore, we do not accept returns or offer refunds once an order has been placed.

- If you receive a product that is damaged or defective, we will replace it at no extra cost to you.

- To qualify for a replacement, you must notify us within 30 days of receiving your order.

- Please take detailed videos and pictures of the product while unboxing and send them to our customer service team at [Insert Contact Email or Phone Number].

- Once we receive your evidence of the damage, our team will assess the issue and arrange for a replacement as quickly as possible.

- Replacements will be for the same item only, with no alterations or changes.

- If you need to report a damaged or defective product, or if you have any questions about our policy, please contact our customer service team at help@ownsilent.com.

This policy ensures that while returns are not accepted due to the custom nature of the products, customers are still protected in the case of any damage during delivery.