Return & Refund Policy

At Own Silent International Limited, we are committed to providing high-quality automotive accessories and ensuring customer satisfaction. Since our business operates on an inquiry-based model, we encourage customers to review all product details before making a purchase. Please read our Return & Refund Policy carefully.

1. Eligibility for Returns

We accept returns only under the following conditions:
✅ The product received is damaged, defective, or incorrect.
✅ The issue is reported within 3 days of delivery.
✅ The product is unused, in its original packaging, and with all accessories included.

⚠️ Non-Returnable Items:
❌ Products that have been installed, used, or altered.
❌ Custom-made or special-order items.
❌ Electrical or electronic components once opened.

2. Return Process

🔹 Step 1: Contact us at or WhatsApp within 3 days of receiving your order.
🔹 Step 2: Provide your order details, photos/videos of the issue, and a brief explanation.
🔹 Step 3: Our team will review your request and provide return instructions if applicable.

⚠️ Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

3. Refund Policy

✅ Refunds are issued only for approved returns and will be processed as follows:

If eligible, refunds will be issued to the original payment method within 7-14 business days after we receive and inspect the returned item.
In case of a replacement request, we will arrange a replacement product instead of a refund.

⚠️ No refunds for:
❌ Change of mind or incorrect order by the customer.
❌ Delays caused by shipping carriers or customs.

4. Order Cancellation Policy

Orders can only be canceled before shipment. Once an order is shipped, cancellation is not possible.
To request cancellation, contact us immediately at or WhatsApp.